Privacy Policy

At Chalkheads Climbing, your privacy matters. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our site.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

Browser type
IP address
Time zone
Cookies and similar technologies

When you make a purchase or attempt to make a purchase, we collect information such as:

Your name
Billing and shipping address
Email address
Payment details (processed securely by our payment providers)

We never store your full payment information.

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your purchase
Respond to customer service inquiries
Improve our website and customer experience
Prevent fraud and ensure site security

We may also use your email to share updates or announcements related to Chalkheads. You can unsubscribe at any time.

Sharing Your Information

We only share your information with trusted third parties when necessary to operate the business, such as:

Payment processors
Order fulfillment partners
Shipping carriers

Your information is never sold or shared for advertising purposes outside of these services.

Cookies

We use cookies to help our site function properly and to understand how visitors use the site. You can disable cookies through your browser settings, but some features of the site may not work correctly.

Data Retention

We keep your information only as long as necessary to fulfill orders, comply with legal obligations, and support customer service.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or deletion of your data
Opt out of marketing communications

To exercise these rights, contact us using the information below.

Security

We take reasonable steps to protect your personal information, but no method of transmission over the internet is 100% secure. We continuously work to keep your data safe.